Shipping Policy

HOW LONG DOES SHIPPING TAKE?

You should receive your order within 2-3 business days after shipping confirmation.

WHAT IS YOUR RETURN POLICY?

Products may be returned undamaged and at your expense within 14 days of delivery. Products opened, damaged or returned after 14 days will not be accepted and will not be returned.

For more details, read our refund policy.

IMPORTANT NOTE:
If your product was purchased from one of our points of sale (distributors), please contact the point of sale directly.

If your product was purchased from our online store, please communicate with us by email only at contact@skinluz.com.

WHAT IS THE MINIMUM ORDER VALUE TO GET FREE SHIPPING FOR “STANDARD DELIVERY”?

Free shipping for standard delivery is automatically applied to every +CHF 59.- orders (before taxes, after discount).

WHAT ARE THE SHIPPING FEES?

Standard delivery in Switzerland with Swiss Post is free of charge for orders over +CHF 59.-.

Fast delivery in Switzerland with Swiss Post is CHF 9.00 for shipments up to 2kg.

I MADE A MISTAKE IN MY SHIPPING ADDRESS. WHAT CAN I DO?

Please contact us at contact@skinluz.com, we will be happy to help you.

A PROBLEM OCCURED WITH YOUR ORDEr?

SKINLUZ is not responsible for the lost of a parcel, delivery errors or damaged parcels. It is the responsibility of the consumer to verify the delivery information before finalizing the order.

Shipping destinations:

We only ship locally (Switzerland).

Shipping times:

Local orders take 2-3 business days to be delivered to you and we ship within 2-4 business days.